Willow Heart

All orders have a completion time of seven to ten business days prior to shipping. If the jewelry design is already in stock, it will ship sooner. 

Your jewelry is shipped via insured USPS mail. You will receive an email when your order ships with tracking information.  Orders over $75 receive free first class shipping. 

If you require another delivery method, please contact us.  We will provide you with pricing options to determine which method best suits your needs. 

In the event of shipping delays for any reason we will inform you via e-mail as soon as possible.

Domestic Shipping

First class mail ----------------------  3 - 5 business days*
Priority mail ------------------------- 2 - 4 business days*
Priority Express mail --------------- 1 - 2 business days*

*all transit times are approximate and not guaranteed by USPS

If for some reason you are unsatisfied, exchanges are accepted for online store credit within 14 days of receipt. There is no refund on custom orders. Our designs which are purchased from one of our retail partners must be returned to the store and are subject to their store policy. Jewelry must be returned in the original packaging and in the original condition. 

To set up a return, you can contact us at info@susanrodgersdesigns.com. We will provide a return authorization number for your return. Please note that returns will need to be sent to the following address: 129 Main Street, Unit 255, Stony Brook NY 11790, United States Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@susanrodgersdesigns.com.

With our secure payment system, you can shop in complete confidence.