FAQ

We will gladly accept a return for any reason for your choice of a merchandise credit or an exchange. Returns will  be accepted within 14 days of initial receipt of the order and must be in original condition. Returns should be packaged in a sturdy box (or a jewelry box in a padded mailer) to prevent damage during shipping, as we cannot credit you for returned items that arrive to us damaged. Susan Rodgers Designs is not responsible for return shipping costs.

Unless otherwise requested, exchange orders will be shipped via USPS First Class Mail at no charge.

Please note that special/custom orders cannot be returned
Special Orders
Please email us at info@susanrodgersdesigns.com to notify us of a return and follow these steps:

1. Return items in a sturdy box with a copy of the original invoice.
2. If exchanging items, please indicate which items you would like on the return form, as well as payment information in the case that there is an additional balance due.
3. It is recommended, but not required, that you insure your return package as we cannot credit you for returned items that arrive to us damaged. We do not refund the cost of return shipping.
4. Please send your returns to:

Susan Rodgers Designs

116 East Main Street

Suite C

Port Jefferson,  NY 11790

Returns are processed as quickly as possible, but may take up to 5 business days after receipt.