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Returns & Repairs

Return Policy

Quality and attention to detail is of the utmost importance at Susan Rodgers Designs.  If for some reason you are unsatisfied, exchanges are accepted for online store credit within 14 days of receipt.  There is no refund on custom orders. 

Our designs which are purchased from one of our retail partners must be returned to the store and are subject to their store policy. 

Jewelry must be returned in the original packaging and in the original condition. A credit will be sent through email upon receipt of the item in the studio.  Shop credits have no expiration date.  

Shipping charges are non-refundable. 

Kindly email us at to arrange your return and be supplied with the return authorization number.

To setup a return, please contact us to set up your return. We will provide a return authorization number for your return.